RETURN AND EXCHANGE

RETURN & EXCHANGE POLICY

At Buono, we want you to feel confident about your purchase. We encourage you to review the product descriptions, frame details, and lens information carefully before placing your order.

If something is not right with your order, please contact us so we can review the issue.

Eligibility for an Exchange

An exchange request may be considered if:

* You received an incorrect item.
* Your order arrived damaged.
* The product has a verified manufacturing defect.
* Another exchange request meets our applicable policy conditions.

Items submitted for exchange must be in their original condition, with all original packaging and accessories included. Products that have been worn, altered, or damaged after delivery may not qualify.

Reporting an Issue

Please contact us within [insert approved reporting period] of receiving your order.

Include your order number, a description of the issue, and clear photographs where applicable. This helps us assess your request and advise you on the next steps.

Change of Mind

Please review your selection carefully before completing your purchase. Exchanges requested because of a change of mind, personal preference, or fit may be subject to our approved exchange conditions.

Prescription lenses and customised orders may be subject to additional restrictions, which will be communicated before purchase.

Refunds

Refunds are not automatic and will be handled in accordance with our approved refund policy and applicable consumer protection requirements.

If a refund or another remedy is appropriate, our team will explain the process and any applicable timelines.

How to Request an Exchange

1. Contact our customer service team with your order number.
2. Explain the reason for your request and provide supporting photographs if necessary.
3. Wait for confirmation and instructions before sending an item back.
4. Follow the return instructions provided by our team.

Please do not send an item back without contacting us first.

Need Assistance?

Contact us through our official customer service channel. We will review your request and guide you through the appropriate next steps.

Thank you for giving us the opportunity to make things right.

BUONO. FOR THE GOOD LIFE.